SITE TERMS

Copyright

Unless otherwise indicated, all biotanicanewzealand.com Web site materials and content, including, and without limitation, the biotanicanewzealand.com logo, all designs, text, graphics, other files, and the selection and arrangement thereof are the proprietary and copyrighted property of biotanicanewzealand.com. You may electronically copy and print to hard copy portions of this Web site for the sole purpose of using materials it contains for informational, non-commercial, personal use only. Any other use of the materials in this Web site-including any commercial use, reproduction for purposes other than described above, modification, distribution, republication, display, or performance-without the prior written permission of biotanicanewzealand.com is strictly prohibited.

Disclaimer

This web site and the materials in this website are provided on an “as is” basis without warranties of any kind whatsoever, either express or implied. biotanicanewzealand.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. biotanicanewzealand.com does not represent or warrant that materials in this website are accurate, complete, reliable, current, or error-free. biotanicanewzealand.com does not represent or warrant that this website or its server(s) are free of viruses or other harmful components.

biotanicanewzealand.com reserves the right to change any and all content contained on this Web site at any time without notice. Reference to any products, services, processes, or other information, by trade name, trademark, manufacturer, supplier, or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by biotanicanewzealand.com.

Submissions

You acknowledge and agree that any materials, including but not limited to questions, comments, suggestions, ideas, plans, notes, drawings, original or creative materials or other information, provided by you in the form of e-mail or other submissions to biotanicanewzealand.com, or postings on this Web site, are non-confidential and shall become the sole property of biotanicanewzealand.com. biotanicanewzealand.com shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use of these materials for any purpose, commercial or otherwise, without acknowledgment or compensation to you. The submission of any materials to biotanicanewzealand.com, including the posting of materials to any forum or interactive area, irrevocably waives any and all “moral rights” in such materials, including the rights of paternity and integrity.

Limited Use Site Licence

biotanicanewzealand.com grants you a limited license to make personal use only of the Site. Such license is subject to the Site Terms and does not include: (a) any resale or commercial use of the Site or content therein; (b) the collection and use of any product listings or descriptions; (c) making derivative uses of the Site and its contents; (d) use of any data mining, robots or similar data gathering or extraction methods; (e) downloading (other than the page caching) of any portion of the Site or any information contained on the Site, except as expressly permitted on the Site; or (f) any use of the Site other than for its intended purpose. Except as noted above, you are not conveyed any right or license by implication, estoppel or otherwise in under any patent, trademark, or proprietary right of biotanicanewzealand.com or any third party.

Trademarks

biotanicanewzealand.com, the biotanicanewzealand.com logo, and any product or service name or slogan contained in this Web site, are either trademarks or registered trademarks of biotanicanewzealand.com and its licensors, and may not be copied, imitated or used, in whole or in part, without the prior written permission of biotanicanewzealand.com. In addition, all page headers, custom graphics, button icons, and scripts are service marks, trademarks, and/or trade dress of biotanicanewzealand.com, and may not be copied, imitated, or used, in whole or in part, without the prior written permission of biotanicanewzealand.com. All other trademarks, registered trademarks, product names and company names or logos mentioned herein are the property of their respective owners.

Limited Hyperlink Rights

You are granted a very limited, non-exclusive right to create a hyperlink to this Web site for noncommercial purposes provided such link does not portray biotanicanewzealand.com or any of its products and services in a false, misleading, derogatory or otherwise defamatory manner. This limited right may be revoked at any time. You may not use, frame or utilize framing techniques to enclose any biotanicanewzealand.com trademark, logo or other proprietary information, including the images found at this Web site, the content of any text or the layout/design of any page or form contained on a page without biotanicanewzealand.com’s prior written consent. Except as noted above, you are not conveyed any right or license by implication, estoppel, or otherwise in or under any atent, trademark, copyright, or proprietary right of biotanicanewzealand.com or any third party. biotanicanewzealand.com makes no claim or representation regarding, and accepts no responsibility for, the quality, content, nature or reliability of Web sites accessible by hyperlink from this Web site, or Web sites linking to this Web site. The linked sites are not under the control of biotanicanewzealand.com and biotanicanewzealand.com is not responsible for the contents of any linked site or any link contained in a linked site, or any review, changes or updates to such sites. biotanicanewzealand.com is providing these links to you only as a convenience, and the inclusion of any link does not imply affiliation, endorsement, or adoption by biotanicanewzealand.com of the site or any information contained therein.

Indemnification Of Consultants

You agree to defend, indemnify and hold harmless biotanicanewzealand.com, its contractors, service providers, and consultants, their employees, agents, and respective directors from and against any third party claim, damages, costs and expenses (including, but not limited to, reasonable attorney’s fees) arising my of your use of the biotanicanewzealand.com Web site, including without limitation any actual or threatened suit, demand, or claim made against biotanicanewzealand.com and/or its contractors, service providers, and consultants arising out of or relating to your conduct, your violation of these Site Terms, or your violation of the rights of any third party.

Limitation Of Liability

In no event shall biotanicanewzealand.com, its officers, directors, shareholders, employees, or contractors be liable for any direct, special, indirect or consequential damages, or any other damages of any kind, including but not limited to loss of use, loss of profits, or loss of data. Whether in an action in contract, tort (including but not limited to negligence), or otherwise, arising out of or in any way connected with the use of this web site or the materials contained in, or accessed through, this web site, including without limitation any damages caused by or resulting from reliance by user on any information obtained from biotanicanewzealand.com, or that results from mistakes, omissions, interruptions, deletion of files or e-mail, error, defects, viruses, delays in operation or transmission, or any failure of performance, whether or not resulting from acts of God, communications failure, terrorism, theft, destruction or unauthorized access to biotanicanewzealand.com’s records, programs, or services. In no event shall the aggregate liability of biotanicanewzealand.com (whether in contract, warranty tort-including negligence, whether active, passive, or imputed-product liability, strict liability or other theory) arising out of or relating to the use of biotanicanewzealand.com’s web site exceed any compensation you pay, if any, to biotanicanewzealand.com for access to or use of this web site.

Further Questions Or Need Contact Information?

Questions or comments about biotanicanewzealand.com’s Site may be directed to biotanicanewzealand.com via the contact information which can be found at the bottom of the website..

PRIVACY POLICY

At Biotanica® New Zealand, we are committed to protecting your privacy. We do not sell, trade, or rent your personal information to others. We may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personally identifying information.

In summary, we are committed to protecting your privacy. We use the information we collect on the site to make browsing at our site as easy as possible and to enhance your overall shopping experience.

SHIPPING INFORMATION

Delivery Methods
We ship worldwide using NZ Post Priority and Express Tracked mail service. All orders placed with us are tracked so that you can find your order at any time, once it has been dispatched.

Please note that due to COVID 19, you may experience extended shipping times which are outside of our control and we cannot guarantee our standard shipping times below.

Delivery Time
Most orders are shipped by 4 PM within three business days. If for some reason we cannot ship your order by 4 PM within three business days, we will email you to let you know within 48 hours.

NZ Delivery Time
All New Zealand orders are tracked. Please allow for 3 business days for processing and packaging, with 5 - 7 business days to arrive.

USA Delivery Time
We use tracked Priority shipping which may take up to 10 - 14 business days. For Express Orders please allow for 6 - 8 days for delivery. Please allow for 3 business days for processing and packaging before your order is sent

Canada Delivery Time
We use tracked Priority shipping which may take up to 10 - 14 business days. For Express Orders please allow for 6 - 8 days for delivery. Please allow for 3 business days for processing and packaging before your order is sent

Australia Delivery Time
We use tracked Priority shipping which may take up to 8 - 10 business days. Please allow for 3 business days for processing and packaging before your order is sent.

All Other International Countries Delivery Time
We use Priority shipping which may take up to 10 - 14 days. For Express Orders please allow for 6 - 8 days for delivery. Please allow for 3 business days for processing and packaging before your order is sent

Customs, Exports and Tariffs
Biotanica® New Zealand will not be held responsible for any orders being held up, restricted or controlled by customs in your country. Please check with your local customs if you are unsure of your local import rules and regulations. Super Food Health Store will not be liable for any customs duties, taxes or tariffs associated with your order.

We will do everything in our power to ensure successful delivery, but due to various Customs policies we cannot guarantee delivery for orders outside of New Zealand. This is especially true for orders in the United States, Australia, Germany, and Austria.

This means we cannot reship your order, if it does not arrive.

If you live in Australia, Germany, or Austria and decide to order anyway, if you're called to pick up the items make sure to inform customs they are "dietary supplements, not medicine" "less than a 3 month supply" and "sanitized and contain no plant or seed."

RETURNS POLICY

Biotanica® New Zealand maintains a total customer satisfaction guarantee on all Biotanica® orders and all auto-delivery products. If you, the customer, are unhappy with the product for any reason, you can return the unused item(s) for a full refund of the purchase price minus delivery and handling. To obtain your refund, you must email us at: returns@biotanicanewzealand.com with your order number so we can process your refund.

Your order number can easily be found next to your name on the package it arrived in.

To receive your refund, your return must be received at our delivery facility within 30 days of purchase. You pay for return delivery.

Please send your package to:

Biotanica® New Zealand
26 Marua Road.
Ellerslie
Auckland
1051
New Zealand

We will not accept or issue a refund for any packages marked return to sender or refused. If you return a package, we recommend that you get proof of shipment. Upon receipt of your returned product, a refund will be issued to your credit card.

After the delivery department receives your return, it generally takes 5 - 7 business days or less to process your refund. Once a return is processed, it can take up to one billing cycle for the refund to be posted to your account, depending on your financial banking institution.

COOKIE POLICY

This is the Cookie Policy for Biotanica® New Zealand, accessible from biotanicanewzealand.com

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

• Account related cookies
  
  If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.
• Orders processing related cookies
  
  This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
• Forms related cookies
  
  When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

Third Party Cookies

• This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
  
  For more information on Google Analytics cookies, see the official Google Analytics page.
• As we sell products it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.
• Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

However if you are still looking for more information then you can contact us through one of our preferred contact methods:

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

• Email: info@biotanicanewzealand.com